Responsible Gaming
at 90jale
90jale is committed to providing a safe, fair, and enjoyable betting environment for all Bangladeshi players. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling fun — and to seek help if it ever stops being so.
Why It Matters
Six Pillars of Responsible Play
Age Verification
Every new 90jale account must pass an 18+ age verification check before depositing real BDT or placing any bet. This protects minors and ensures full legal compliance across Bangladesh.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT directly from your account settings. Once set, limits take effect immediately and can only be reduced — not increased — without a mandatory cooling-off period.
Session Time-Outs
Use our session timer tool to set a maximum play duration per session. 90jale will notify you when your pre-set limit approaches and automatically log you out when it is reached.
Self-Exclusion
Request a voluntary self-exclusion for a period of 1 week, 1 month, 3 months, 6 months, or permanently. During exclusion your account is locked and all marketing communications are suspended immediately.
Problem Gambling Detection
Our platform monitors usage patterns — session length, bet frequency, loss chasing — and may proactively reach out if behaviour suggests gambling is moving beyond entertainment for a player.
Dedicated Support
Our support team at [email protected] is available to assist any player who feels gambling has become a problem. We connect players with appropriate guidance and can act on account restrictions immediately.
Section 1
Our Commitment to Safe Play
At 90jale, responsible gaming is not an afterthought — it is a foundational part of how we operate. We believe that gambling should be a source of entertainment, excitement, and recreation, not a source of financial stress, relationship problems, or emotional distress. Our goal is to ensure that every player in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and across Bangladesh can enjoy our platform safely, within their personal means and limits.
The 90jale responsible gaming framework is built on four core principles: prevention (keeping at-risk players informed), protection (providing tools that let players set firm limits), detection (identifying potentially harmful patterns early), and support (connecting players who need help with appropriate resources). These principles guide every policy, product decision, and customer interaction on the platform.
Gambling at 90jale should always be approached as a leisure activity with a defined budget — money you are genuinely comfortable losing. It should never be used as a method to recover past losses, to relieve stress or anxiety, or to substitute for income. If you find that any of these descriptions apply to your current approach to gambling, we strongly encourage you to use the tools described on this page and to contact our support team.
Our Promise: 90jale will never pressure you to continue gambling, will never market to you during an active self-exclusion, and will always process responsible gaming requests — deposit limit reductions, time-outs, and self-exclusions — immediately upon request, without delay or pushback.
Section 2
18+ Age Restriction Policy
90jale operates strictly as an adults-only platform. Players must be 18 years of age or older to register an account, make a deposit in BDT, or participate in any game, bet, or promotion offered by 90jale. This requirement is non-negotiable and is enforced at every stage of the player journey.
How We Verify Age
Registration Date-of-Birth Declaration
All players must declare their date of birth during account registration. Providing a false date of birth is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of any balance.
KYC Document Verification
Before processing a withdrawal, 90jale requires identity verification via a government-issued document (National ID card, passport, or birth certificate). Age is confirmed as part of this KYC process.
Ongoing Spot Checks
At any point during a player's account lifetime, 90jale may request additional age verification documentation. Failure to provide it within the specified timeframe will result in account suspension.
Underage Access: If 90jale determines that an account is held by a person under 18 years of age, the account will be immediately suspended, all bets voided, and any deposited funds returned to the original payment source. All associated data will be deleted in accordance with our Privacy Policy.
Section 3
Self-Exclusion Tools
Self-exclusion is the most powerful responsible gaming tool available on the 90jale platform. It allows you to voluntarily lock your account for a defined period, during which you will be unable to log in, deposit funds, or place any bets. All promotional and marketing communications are suspended immediately upon activation of a self-exclusion.
Available Self-Exclusion Periods
A short-term break to reset perspective. Suitable for players who want a brief pause without committing to a longer period away.
Immediate EffectA meaningful cooling-off period. Recommended for players who have noticed a change in their gambling habits over recent weeks.
Immediate EffectA serious, extended break that provides time for reflection, support-seeking, and rebuilding healthy financial habits.
Cooling-Off Required to ReverseFor players who recognise a serious concern with their gambling and want a firm, extended period away from the platform.
Cooling-Off Required to ReverseA lifetime exclusion from the 90jale platform. This action is irreversible and results in permanent account closure. Any remaining balance is returned via the original payment method.
IrreversibleHow to Request Self-Exclusion
To activate a self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request" and specify the exclusion period you require. Your request will be processed immediately — your account will be locked within minutes of our support team receiving your email. Alternatively, log in to your account settings and navigate to the Responsible Gaming section to activate a self-exclusion directly.
Important: During a self-exclusion period, 90jale will not accept requests to reactivate your account before the exclusion period expires, regardless of circumstances. This policy exists to protect you. If you have selected a permanent self-exclusion, account reinstatement is not possible under any circumstances.
Section 4
Deposit & Spending Limits
90jale provides a suite of financial controls that allow you to manage exactly how much you deposit and spend on the platform over defined time periods. These tools are designed to help you stay within a budget that is comfortable for you — whether you are a casual player depositing ৳500 per month or a more active player managing higher stakes.
Types of Financial Limits Available
Set the maximum BDT amount you can deposit in a single calendar day (Bangladesh Standard Time, UTC+6). Once the daily limit is reached, further deposits are blocked until the next day.
Cap your total deposits across a rolling 7-day window. This gives a broader view of spending patterns and is useful for players who prefer to manage gambling as a weekly leisure budget.
Set a hard ceiling on total deposits within a calendar month. This is particularly effective for players who want to treat gambling as a fixed monthly entertainment expense alongside other leisure spending.
Set the maximum net loss you are willing to accept over a given period. When your net loss reaches this threshold, further wagering is paused until the limit period resets.
Limit Change Rules
- Decreasing a limit takes effect immediately — your new lower limit is enforced from the moment of confirmation.
- Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit takes effect. This delay is intentional — it gives you time to reconsider a decision that may have been made impulsively.
- Removing a limit entirely follows the same 7-day delay as increasing a limit.
Pro tip: Set your deposit limits when you first open your 90jale account — before you have made any deposits. It is much easier to define a comfortable budget when you are thinking clearly, rather than in the middle of a session. You can always review your limits from the Responsible Gaming section of your account settings at any time.
Section 5
Time-Out & Cool-Off Periods
In addition to self-exclusion, 90jale offers shorter-duration time-out tools designed to provide a temporary break from gambling without the full commitment of a formal self-exclusion. Time-outs are ideal for players who feel they have been playing for too long recently and want to step back briefly to regain perspective.
Available Time-Out Options
- 24-Hour Time-Out: Lock your account for a full day. Useful after a particularly long session or a losing streak that has affected your mood.
- 48-Hour Time-Out: A two-day pause that provides a longer reset without committing to a week-long break.
- 7-Day Time-Out: A week-long break, shorter than the formal 1-week self-exclusion in that it has a slightly different reactivation pathway, but equally effective as a cooling-off tool.
- 30-Day Cool-Off: A month-long pause that sits between a short time-out and the longer formal self-exclusion options.
During any active time-out, your account cannot be accessed for gaming or deposit purposes. However — unlike a formal self-exclusion — you will retain access to your account statement and transaction history for record-keeping purposes. All marketing communications are paused for the duration of the time-out.
Session Time Reminders
Even outside of formal time-outs, 90jale displays an in-session clock showing how long you have been active in your current session. You can configure an alert to notify you after a set duration — for example, after 30 minutes or 1 hour of continuous play. This feature is available in your account settings under Responsible Gaming preferences.
Remember: Gambling is meant to be enjoyed in moderation. If you regularly need to set time-outs or if you find yourself resenting the session timer as an interruption rather than a helpful tool, this may be a sign that gambling is occupying a larger mental space in your life than is healthy. Please read the section on Problem Gambling Signs below and consider reaching out to our support team.
Section 6
Signs of Problem Gambling
Problem gambling is a recognised condition that affects a small but significant portion of people who gamble regularly. It can develop gradually over time and is often difficult to recognise from the inside. The following checklist lists common warning signs. If several of these apply to you, we strongly encourage you to take action using the tools on this page and to speak with a trusted person or professional support service.
Warning Signs — Be Honest With Yourself
You spend more time or money gambling than you originally intended, regularly going beyond the limits you set for yourself at the start of a session.
You chase losses — continuing to bet in an attempt to win back money you have already lost, rather than accepting the loss and stopping.
Gambling has become a way to cope with stress, anxiety, loneliness, boredom, or difficult emotions, rather than a leisure activity.
You have lied to family members, friends, or your employer about how much time or money you spend gambling.
Gambling has caused financial difficulties — borrowing money, falling behind on bills, dipping into savings intended for essential expenses, or using bKash/Nagad funds needed for household necessities.
You feel restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop gambling.
Gambling has negatively affected your relationships, work performance, study, or health, and you continue gambling despite being aware of this impact.
You think about gambling frequently throughout the day — planning your next session, reliving past wins or losses, or calculating how much you might win next time.
If multiple items on this list apply to you, please act now. Recognising the signs is the first and most important step. Contact our support team at [email protected] or request a self-exclusion immediately. You can also contact us to ask about responsible gaming resources available to players in Bangladesh. You are not alone, and help is available.
Section 7
Support & Help Resources
If you believe gambling is becoming a problem for you — or for someone you know — the most important step is to seek help early. 90jale's support team is available to assist with account restrictions, self-exclusions, and signposting to appropriate help. Beyond our internal tools, there are general support frameworks that players across Bangladesh can access when struggling with gambling-related concerns.
Contact 90jale Support
90jale Responsible Gaming Team
For self-exclusion requests, deposit limit changes, time-out activations, or simply to talk through a concern about your gambling, our support team is here for you. All responsible gaming requests are treated with complete confidentiality and processed with priority.
[email protected]Subject: "Responsible Gaming Request" — Response within 1 business day (BST, UTC+6).
Talking to Someone You Trust
One of the most effective early interventions for problem gambling is opening up to a trusted family member, friend, or community figure. In Bangladesh, where family and community ties are strong, this can be a particularly powerful first step. If you live in Dhaka, Chittagong, Sylhet, or elsewhere in the country and feel you cannot talk to someone close to you, please reach out to 90jale's support team first — we can provide guidance on next steps.
General Guidance for Family Members
If you are concerned about a family member's gambling — a spouse, sibling, parent, or child over the age of 18 — you can contact 90jale's support team on their behalf. We can discuss responsible gaming options in general terms without disclosing any specific account information, in compliance with our Privacy Policy. We can also advise on how to start a conversation about gambling concerns within the family context.
For family members: If you have reason to believe a family member has registered at 90jale using a false age or is a minor, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action to protect the individual concerned.
Section 8
Parental Controls & Minors
90jale takes the protection of minors extremely seriously. Our platform is strictly for adults aged 18 and above, and we actively work to prevent underage access. However, we also recognise that device sharing within households — especially in Bangladesh where multiple family members may share a smartphone or computer — creates a risk that minors could inadvertently access gambling content.
Steps Parents and Guardians Can Take
- Keep devices secure: Use screen lock PIN codes, fingerprint authentication, or face recognition on any device that has a saved 90jale login session.
- Enable parental controls: Both Android and iOS devices offer built-in parental control options that can restrict access to specific websites or app categories. These can be configured in the device's Settings menu.
- Use browser filtering software: Third-party tools can block gambling-related websites at the network or browser level. These are available as browser extensions and router-level DNS filters.
- Never share your login credentials: Your 90jale username and password should remain private. Do not save login details in a shared browser profile where others could access them.
- Log out after every session: Always log out of your 90jale account after completing a session, especially on a shared or family device.
Reporting Underage Access
If you suspect that a minor has accessed 90jale using an adult's account credentials, or has created their own account by providing false age information, please contact us immediately at [email protected]. Include as much detail as possible. We treat all such reports as urgent and will act on them immediately. The protection of minors is an absolute priority at 90jale — above all commercial considerations.
Device Sharing Warning: If you share a mobile phone or computer with family members — including teenagers — please ensure your 90jale account is fully logged out and that your login credentials are not stored in the device's browser. Even well-intentioned teenagers may explore a saved gambling account out of curiosity, which is why device security is your first line of defence against underage access.
We also encourage parents and guardians to have open, age-appropriate conversations with teenagers about the risks of gambling — including the addictive potential, the financial risks, and the fact that 90jale and all other legitimate gambling platforms are legally restricted to adults aged 18 and over.
Ready to Play Responsibly?
Enjoy 90jale — On Your Own Terms
Set your limits, explore our games at your own pace, and know that our responsible gaming tools are always just a few taps away whenever you need them.